A major insurance company handled all recruiting- screening and training processes for data entry-customer service representatives- Their competitor was attracting most of the qualified- potential employees in their market- Recruiting was made even more difficult by the strong economy and the lsquo-jobseeker rsquo-s market- rsquo- This resulted in the client having to choose from candidates who had the lsquo-soft rsquo- skills needed for the job- but lacked the proper lsquo-hard rsquo- skills and training-Questions-a- As an HR manager what problems do you see in the company-b- How do you think it can be resolved and what would be its impact on the company-

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A major insur...

Question

A major insurance company handled all recruiting, screening and training processes for data entry/customer service representatives. Their competitor was attracting most of the qualified, potential employees in their market. Recruiting was made even more difficult by the strong economy and the ‘jobseeker’s market.’ This resulted in the client having to choose from candidates who had the ‘soft’ skills needed for the job, but lacked the proper ‘hard’ skills and training.

Questions
a. As an HR manager what problems do you see in the company?
b. How do you think it can be resolved and what would be its impact on the company?

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Solution

a. The following problems are faced by the company.
i. As the competitors attracted most of the qualified candidates, there is dearth of good qualified potential employees in the company.
ii. The employees in the company lack the required hard skills, which in turn results in poor performance.

b. The following steps can be taken to resolve the problems.
i. Proper training in the required hard skills must be given to the employees.
ii. In order to attract better potential candidates the company can outsource its recruitment activities to a specialised and proficient agency.

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Q. A major insurance company handled all recruiting, screening and training processes for data entry/customer service representatives. Their competitor was attracting most of the qualified, potential employees in their market. Recruiting was made even more difficult by the strong economy and the ‘job-seeker’s market.’ This resulted in the client having to choose from candidates who had the ‘soft’ skills needed for the job, but lacked the proper ‘hard’ skills and training.

Questions
1. As an HR manager what problems do you see in the company?
2. How do you think it can be resolved?

A major insurance company handled all recruiting, screening and training processes for data entry/customer service representatives. Their competitor was attracting most of the qualified, potential employees in their market. Recruiting was made even more difficult by the strong economy and the job seeker's market. This resulted in the client having to choose from candidates who had the 'soft' skills needed for the job but lacked the proper 'hard' skills and training.

As an HR Manager, what problems do you see in the company?

A major insurance company handled all recruiting, screening and training processes for data entry/customer service representatives. Their competitor was attracting most of the qualified, potential employees in their market. Recruiting was made even more difficult by the strong economy and the job seeker's market.' This resulted in the client having to choose from candidates who had the 'soft' skills needed for the job but lacked the proper 'hard' skills and training.

How do you think it can be resolved?

Q. In a company all recruiting, screening and training process for data entry, etc, are done by one officer only. Their competitor was attracting most qualified employees. As a result, this company had to choose from candidates who have soft skills and fewer qualifications. On the basis of above case answer the following questions:
(i) What problem do you see company is facing?
(ii) How can this problem be solved?

Q. Happy Chocolates Company Limited is looking for qualified and talented people to apply for vacant jobs in the organisation. With the passage of time, the organisation has learned a lot with its experience. It knows when it goes for final selection of candidates, it will have to design different tests. They want to test the employees on the basis of their learning and decision making ability.
After the selection, the candidates are placed and trained. Employees have to be trained on the equipment they will be using but this training often takes place away from the workplace.

Which source of recruitment should be used by the company?

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